Refund policy
Return and Refund Policy
Thank you for choosing our services! We strive to deliver the highest quality prints, and we want you to be fully satisfied with your order. Please read our return and refund policy carefully:
No Returns on Custom Prints
Due to the nature of gang sheet printing, where multiple designs are printed together on a single sheet, we do not accept returns or issue refunds for prints once the order has been processed and printed. Please ensure your design and details are correct before placing an order.
Incorrect or Defective Prints
If an error occurs on our part (such as printing the wrong design, incorrect colors, or damage caused during the printing or shipping process), we take full responsibility. In such cases:
- We will review the issue and, if we find that the error is due to our fault, we will provide a replacement at no additional charge.
- If a mistake was made on our end, we will cover the shipping cost for the replacement.
Shipping Mistakes
If a package is lost, delayed, or arrives damaged due to an error on our part, we will handle the situation and either issue a replacement or a refund if applicable. Please contact us immediately if you experience any shipping issues.
Customer Responsibilities
- Ensure that your design, text, and order details are accurate before submitting your order.
- Provide the correct shipping address to avoid delivery issues.
- Report any issues within 7 days of receiving your order so we can resolve them in a timely manner.
Contact Us
If you believe there is an issue with your order, please reach out to our customer service team as soon as possible. We are committed to resolving any issues quickly and efficiently.
Thank you for understanding!